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Interpersonal Skills
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The way many people behave and operate may work well with a large
proportion of the people they deal with, but not everyone. Most people
find some individuals ‘difficult’ to deal with, whilst others can deal
with them effectively.
What if
you could unlock the communication barriers between these individuals?
Our programmes enable people to understand themselves and others
quickly and learn how to adapt and communicate effectively. Our
programme has been delivered to millions of people globally, and is
based on real human behaviour, not theory.
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Consultative Selling (CSP)
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Do you sometimes think that you are being ‘sold’ to when you have not
yet had time to develop any confidence in the person, their
organisation, products or services? Alternatively do you have salesmen
that come back after meetings with clients to say that they ‘don’t want
anything just now’?
Understanding
the fundamentals of Consultative selling will give your people the
skills to avoid the ‘hard sell’ whilst enabling them to develop rapport
and work with clients to uncover their needs.
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Strategic Account Management
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Managing the relationship between businesses is a highly valued
occupation for both parties. The skills necessary to close the initial
deal are however not the same as those required to continually support
and give confidence to the Customer as the business relationship
develops.
Our
programme helps managers in these roles to develop the essential and
high level skills necessary to nurture and develop the relationship
between them and key individuals, and to understand what aspects of
performance their business needs to focus on.
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